Much to her dismay, Emma learns that her mother has placed an article in the local paper back home in Ohio that describes Emma as a 'hero' in the Embassy bombing. As a joke, someone at the Embassy circulates the article. It turns out that the someone is Doug. Emma feels horrible about being called something she knows she's not, even though Westerman assures her that the article is no big deal. This all adds to the trauma that Emma stills feels from the bombing and the recurring dream about her father who is rescuing a baby from a burning car. Because the dream takes place in the UK, Emma is unable to drive because the wheel is on the opposite side of the dashboard. It is this feeling of helplessness that makes Emma feel anything but a hero like her father.

Emma is riding the city bus when she bumps into Jack Wellington. She relates to him her inability to drive in London, and he offers to give her lessons. The two share a wonderful time driving around London in his classic Jaguar, and it seems that Jack is committed to pursuing Emma romantically.

Doug has been relentlessly trying to hunt down the Embassy bombers, using city traffic cameras to track the truck used in the explosion. It is discovered that for three weeks prior to the bombing, the truck was parked out in front of a London mosque. A debate ensues between Doug's boss, Jackson, and Westerman, regarding whether or not a raid on the mosque is necessary. Westerman feels that the mosque is being used as part of the plot by the terrorists to cause public hatred against Muslims. This would only fuel the cause against the United States. Westerman demands hard evidence before any action is taken, and he gives Doug 48 hours to find the proof. While watching the city surveillance tape again, Doug recognizes a young boy from an earlier visit to the mosque who had been playing soccer in the schoolyard. Doug finds the boy, questions him, and gets an important tip that prevents the raid on the mosque. All of this puts Doug one step closer to finding the Embassy bombers.

Back at the Embassy, Emma gets a frantic phone call from an American mother about her son, Tom Hobert, whom she hasn't heard from in several weeks. She asks Emma to find her son who had been studying in London. Emma compares the woman's 'Silver Chord' with her son to her own mother. This helps Emma understand more fully her mother's reasons for the article about the bombing. Emma pays a visit to Tom's dorm room, finding it loaded with marijuana plants. She learns from the dean that Tom had been flunking school and gambling. Emma speaks to Tom's girlfriend, Katie, and is able to find Tom, who swears that the pot plants are a way to pay back the thug to whom he owes the gambling money. When Tom is severely beaten by the thug named Griffin, Emma enlists Doug's help to find Griffin. Once he is found, Emma and Doug offer Griffin the pot plants to settle Tom's debt. Griffin must forget all about Tom. In the end, Tom realizes he was wrong, and he gets his act together for Katie and his mom. This allows Emma to be a hero in her own special way.

Gary, relating to his 'Silver Chord' conversations with Emma, finds it in his heart to reconnect with his son, Joe, with whom he has lost touch due to his underground band lifestyle. After an argument with Joe's mother, Gary and his son play soccer together.

When a filmmaker comes to the Embassy to produce a training film for the State Department, Emma is at first uncomfortable with speaking about herself in the wake of the article back home. She finally realizes her own definition of the word 'hero,' and is able to share her thoughts to the world.

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